Refund & Cancellation Policy
The Foot Health Clinic Ltd is committed to looking after the footcare needs of those attending the practice. Appointments are busy and often have a lengthy waiting period before they come up. A factor that compounds this wait is that of missed or failed appointments. Patients arriving late and failing to give adequate notice of being unable to attend. We are aware that often notice is not possible and similarly, too short or inadequate notice leaves us unable to offer the appointment to another person.
Cancellations Policy
Missed or Late arrival – appointments missed or if arriving late and unable to be seen will be marked as DNA.
DNA (Did Not Attend) appointments may mean that you may have to wait several more weeks for another appointment.
DNA Charge
Failed appointments, cancellations, and inadequate notice of less than 24 hrs incur a charge €70
How not to be a DNA
Call the reception in person or have a family representative call on your behalf.
Telephone and leave a message (24hrs).
Post a note through the letterbox
Continual DNA’s
A person who in our opinion fails repeatedly x2 to attend, or give adequate, (24 hours) advance notice for scheduled appointments may not be offered any future appointments at the practice.
Refund Policy
Eligibility for Refunds
Refunds apply only to consultation fees paid directly through our website.
Cancellations by Patients
- Free Cancellation: You may cancel or reschedule your appointment up to 24 hours before the scheduled time for a full refund.
- Late Cancellation / Missed Appointment / No Show: If you cancel within 24 hours or If you miss your appointment or fail to attend, the consultation fee is non-refundable.
To cancel or reschedule, contact us at Phone: +353 (01) 280 0488 with your appointment details.
Cancellations by The Foot Health Clinic
If we must cancel or reschedule due to a technical issue, podiatrist unavailability, or other unforeseen reason, you will be:
- offered a new appointment at no additional cost, or
- given a full refund, whichever you prefer.
Technical Failures
If a consultation cannot proceed because of verified platform or connection issues on our side, we will either:
- reschedule the session at no charge, or
- issue a full refund to your original payment method.
If the issue arises from the patient’s device or internet connection, the appointment will be considered a completed session and will not qualify for refund.
Refund Processing Time
Approved refunds are processed to the original payment method within 7–14 business days. Processing times may vary depending on your bank or card provider.
Non-Refundable Items
- Late Cancellation / Missed Appointment / No Show – Applies to appointments booked online.
We will not tolerate abusive, verbal, or threatening actions towards any of our staff at any time.